Terms and Conditions

By using NeoFidu's services, the Client unconditionally accepts these T&C. NeoFidu reserves the right to modify these conditions at any time. Modifications take effect upon publication on the neofidu.ch website.

These T&C apply to all services offered by NeoFidu, including:

• Tax return preparation for individuals
• Accounting services for self-employed individuals and businesses
• Property management (cantons of Vaud and Valais)
• Tax and administrative consulting

2.1 Tax Returns

NeoFidu prepares tax returns based on documents and information provided by the Client. The service includes tax form preparation, optimization of legal deductions, and upon request, review of the tax assessment decision.

2.2 Accounting

Accounting services include bookkeeping, preparation of balance sheets and income statements, and VAT declarations according to the package chosen by the Client.

2.3 Property Management

This service, available only in the cantons of Vaud and Valais, includes complete rental management: tenant search, lease drafting, rent collection, technical monitoring, and property accounting.

2.4 Guaranteed Processing Times

Processing times are as follows:

• Standard Deadline: Maximum 14 business days after receipt of all documents (included in base rate)
• Priority Deadline: Maximum 7 business days after receipt of all documents (+CHF 120)
• Express Deadline: Maximum 48 business hours after receipt of all documents (+CHF 120)

These deadlines may be extended in case of particularly complex files or missing documents. The Client will be informed of any foreseeable delay.

3.1 Accuracy of Information

The Client undertakes to provide accurate, complete, and truthful information. The Client guarantees the authenticity of all documents transmitted to NeoFidu.

3.2 Document Transmission

The Client is responsible for the timely transmission of all supporting documents necessary for the execution of services. Any delay in document submission may result in postponement of processing times.

3.3 Verification

The Client undertakes to verify the documents prepared by NeoFidu before their transmission to the relevant authorities and to report any error or omission within 5 business days.

3.4 Access Confidentiality

The Client is responsible for the confidentiality of their login credentials and undertakes not to share them with third parties.

4.1 NeoFidu's Responsibility

NeoFidu undertakes to perform its services with diligence and professionalism, in accordance with best practices and standards in the Swiss fiduciary profession.

4.2 Exclusion of Liability

NeoFidu disclaims all liability in case of:

• Inaccurate, incomplete, or fraudulent information provided by the Client
• Falsified or non-conforming documents
• Delay in transmission of supporting documents by the Client
• Decisions by tax or judicial authorities based on elements unknown to NeoFidu
• Force majeure or events beyond NeoFidu's control

4.3 Compensation Ceiling

In any event, NeoFidu's liability is limited to the amount of fees actually received for the service concerned, excluding any indirect or consequential damages.

5.1 Pricing

Applicable rates are those displayed on the neofidu.ch website at the time of order. Prices are indicated in Swiss francs (CHF), VAT included where applicable.

5.2 Payment Methods

Payment is made by credit card (Visa, Mastercard), PayPal, Klarna or TWINT. For certain services, a deposit may be requested before work begins.

5.3 Billing

Recurring services (accounting, property management) are billed according to the frequency chosen by the Client (monthly or annual).

5.4 Late Payment

In case of late payment, default interest of 5% per year will be applied automatically, without prior notice. NeoFidu reserves the right to suspend its services until full payment of amounts due.

5.5 Additional Fees

Any service not included in the initial package will be subject to a supplementary quote submitted for Client approval.

6.1 Nature of Services

The services offered by NeoFidu are personalized intellectual services. In accordance with Article 40c of the Swiss Federal Act against Unfair Competition (LCD), the right of withdrawal does not apply to service contracts whose execution has begun with the consumer's agreement.

By validating their order, the Client acknowledges and accepts that processing of their file may begin immediately upon receipt of payment.

6.2 Cancellation Before Processing Begins

The Client may cancel their order only if processing of their file has not yet begun. Processing begins as soon as the file is opened by our teams, generally within 24 to 48 hours following payment.

To check if cancellation is still possible, the Client must contact NeoFidu by email at contact@neofidu.ch indicating their reference number.

6.3 Full Refund

A full refund (minus bank transaction fees) is granted only in the following cases:

• Cancellation confirmed by NeoFidu before processing begins
• Proven technical error during payment (double billing)
• Manifest inability of NeoFidu to provide the service (exceptional case)

Refund will be made within 14 business days via the same payment method used for the initial transaction.

6.4 Partial Refund

In case of cancellation after processing begins but before final delivery, NeoFidu may, at its sole discretion, grant a partial refund as follows:

• Deduction of minimum 50% of the amount paid for processing and administration fees
• Additional deduction proportional to work already performed

Partial refund is never automatic and must be the subject of a reasoned request examined on a case-by-case basis.

6.5 Refund Exclusions

No refund, even partial, is granted in the following cases:

• The service has been delivered to the Client (declaration transmitted or final documents sent)
• The declaration has been transmitted to tax authorities
• The Client provided inaccurate, incomplete, or fraudulent information
• The Client does not respond to document requests within 30 days
• The Client changes their mind after processing begins without legitimate reason
• The tax result does not meet the Client's expectations (tax amount payable)
• The Client has benefited from a significant part of the service (advice, preliminary analysis)

6.6 Claims

Any claim regarding a service must be made in writing within 14 days following delivery. After this period, the service is deemed accepted without reservation.

Claims relating to a proven error by NeoFidu will be addressed by free correction of the file, without refund.

6.7 Refund Request Procedure

To submit a refund request (subject to eligibility):

1. Send an email to contact@neofidu.ch with subject "Refund Request - [Reference Number]"
2. Attach your reference number and proof of payment
3. Explain the detailed reasons for your request
4. NeoFidu will review your request and respond within 5 business days

NeoFidu reserves the right to refuse any refund request that does not meet the criteria stated above.

7.1 Professional Secrecy

NeoFidu is bound by professional secrecy and undertakes to treat all information communicated by the Client confidentially.

7.2 Personal Data Protection

Personal data processing is carried out in accordance with the Swiss Federal Data Protection Act (DPA) and the European General Data Protection Regulation (GDPR) where applicable.

7.3 Processing Purposes

Collected data is used exclusively for:

• Execution of ordered services
• Customer relationship management
• Compliance with legal obligations
• Improvement of our services (anonymized data)

7.4 Data Retention

Documents and data are retained for the legal retention period (10 years for accounting and tax documents), unless otherwise requested by the Client within limits permitted by law.

7.5 Client Rights

The Client has the right to access, rectify, delete, and port their personal data. These rights may be exercised by email at contact@neofidu.ch.

8.1 One-time Services

One-time services (tax return) end upon delivery of the ordered work and full payment of the price.

8.2 Recurring Services

Accounting and property management contracts are concluded for an indefinite period. Either party may terminate the contract with 3 months' notice at the end of a month.

8.3 Termination for Just Cause

Either party may terminate the contract with immediate effect in case of serious breach of obligations by the other party, including:

• Non-payment of fees despite reminder
• Provision of fraudulent information
• Behavior incompatible with continuation of the contractual relationship

8.4 Effects of Termination

In case of termination, services rendered remain payable. NeoFidu returns to the Client all original documents in its possession within 30 days.

9.1 Applicable Law

These T&C and all contractual relationships between NeoFidu and the Client are governed by Swiss law.

9.2 Jurisdiction

Any dispute arising from these T&C or services provided by NeoFidu shall be submitted to the exclusive jurisdiction of the courts of the Canton of Vaud, subject to appeal to the Federal Supreme Court.

9.3 Mediation

Before any legal action, the parties undertake to seek an amicable solution through mediation.

10.1 Entirety

These T&C constitute the entire agreement between the parties and replace any prior agreement, written or oral, on the same subject.

10.2 Partial Nullity

If any provision of these T&C is declared null or unenforceable, the other provisions shall remain in full force and effect.

10.3 Waiver

NeoFidu's failure to enforce any Client breach of their obligations shall not be construed as a waiver of the right to enforce it later.

10.4 Contact and Legal Information

For any questions regarding these T&C, the Client may contact NeoFidu at:

NeoFidu – Sole Proprietorship
1854 Leysin
Canton of Vaud, Switzerland
Tel: +41 78 691 39 12
Email: contact@neofidu.ch

All prices are displayed in CHF (Swiss Francs), VAT included where applicable.

Last updated: February 2026